Privacy Policy
Effective Date: 4 May 2026
WAGYU SHOGUN LTD (“WAGYU SHOGUN”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020 and other applicable laws.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, make a reservation, contact us, or interact with our services.
By using our website and services, you acknowledge and
agree to the terms of this Privacy Policy.
1. Business Information
2. Information We Collect
We may collect personal information including:
• First name and last name
• Email address
• Phone number
• Reservation date and time
• Number of guests
• Dietary requirements or special requests (including gluten-free requests)
• Website usage data and analytics information
• Google Analytics data
• Meta (Facebook / Instagram) advertising interaction data
• Cookie and browser information
• Information submitted through contact forms, booking forms, and promotional campaigns
We may also collect limited technical information such as IP address and device/browser data where applicable through our website platform and analytics tools.
Payment details are processed securely through third-party providers and are not stored directly by WAGYU SHOGUN unless required for operational or legal purposes.
3. How We Use Your Information
We use your personal information for purposes including:
​
• Managing reservations and booking confirmations
• Contacting you regarding your reservation or dining experience
• Providing customer service and responding to enquiries
• Improving our website, services, and customer experience
• Sending important business updates and operational notices
• Informing you about new menu items, seasonal offers, promotions, and special events
• Encouraging repeat visits and customer engagement
• Requesting customer feedback and Google Review follow-up
• Internal reporting, analytics, and marketing performance measurement
• Legal compliance and fraud prevention where required
We may also use customer information previously provided through reservations and prior interactions with WAGYU SHOGUN for service-related communications and limited marketing purposes, where reasonably expected and permitted by applicable law.
We do not send unrelated third-party advertising or sell personal information to external marketers.
4. Marketing Communications
If you have made a reservation, contacted us, or otherwise interacted with WAGYU SHOGUN,
we may send occasional updates relating to:
• Restaurant news
• New menu launches
• Limited-time campaigns
• Seasonal promotions
• Special events
• Reservation-related reminders
• Customer satisfaction follow-up
You may opt out of receiving marketing communications at any time by replying to our email request with “UNSUBSCRIBE” or by contacting us directly at hello@wagyushogun.com.
5. Third-Party Services
We use trusted third-party platforms and service providers to operate our business, including:
• Wix
• Wix Booking
• Google Analytics
• Google Maps
• Meta (Facebook / Instagram Ads)
• Stripe (integrated but not currently active for payments)
• Aimer POS system
These providers may collect, process, or store data on our behalf in accordance with their own privacy policies and security standards.
We only share information where necessary for legitimate business operations, reservations, analytics, payment processing, customer service, and marketing performance.
6. International Data Transfers
Some of our service providers may store or process personal information outside New Zealand.
By using our website and services, you acknowledge that your information may be transferred to, stored in, or processed in countries outside New Zealand, including where our service providers operate servers and systems.
We take reasonable steps to ensure your information remains protected under comparable privacy standards.
7. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
However, no online system is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary for business operations, customer service, legal obligations, and legitimate marketing purposes.
Historical reservation data may be retained to support customer relationship management, repeat customer service, and business analysis.
9. Children’s Privacy
Our services are intended for use by adults and reservations should be made by customers aged 13 years or older, or by a parent or legal guardian on behalf of minors.
We do not knowingly collect personal information directly from children without appropriate adult involvement.
10. Your Rights
Under applicable privacy laws, you may request:
​
• Access to your personal information
• Correction of inaccurate information
• Removal of marketing communications where applicable
To make a privacy request, please contact:
We may require verification of identity before processing certain requests.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
The latest version will always be available on our website with the updated effective date.
12. Contact Us
If you have any questions regarding this Privacy Policy or how we handle personal information,
please contact:
WAGYU SHOGUN LTD
hello@wagyushogun.com
Thank you for trusting WAGYU SHOGUN.